[24]7.ai has announced plans to hire more than 5000 people across India, taking its employee strength in India to over 8,500 people.

The company has taken the hiring process completely online. Since the onset of the COVID19 pandemic, the HR team sources candidate profiles via social media, employee referrals, consultants and applications through job portals. The onboarding and induction process is largely online. [24]7.ai is hiring for permanent roles across Customer Care Executives for Voice, Chat & Blended Process to manage clients worldwide. Being equipped to manage this process completely online opens up avenues for the company to hire people sitting anywhere in the country, and enabling them to work remotely.  

Currently, over 80% of [24]7.ai employees are working from home to support all functions at the company across the world. To ensure that work processes aren't affected, and the experience is seamless, [24]7.ai is providing employees with fully-loaded and compatible computers, corporate broadband and mobile phone reimbursements. In these challenging times, employee wellness is key. The company provides ergonomic furniture to ensure that employees do not feel a physical strain of working from home.

[24]7.ai has also addressed security and compliance issues for remote access of client data. The company has deployed AI-powered monitoring that can verify workspace and transaction compliance, two areas of heightened security risk for remote agents.

With employees working from home, it is essential to keep them motivated.  [24]7.ai revamped its employee initiatives to ensure that employees stay motivated, engaged, and do not suffer a burnout. Over the last few months, the company has also rolled out a host of initiatives to keep employees and their families safe as well as take care of those in need of support.

·Covid Helpline - The company has set up email and phone helplines for its employees and their families to reach out for any COVID-19 related support and guidance. Team members who need medical assistance, hospitalization, home care, or any other COVID related support can reach out for help.

·Doctor on call – A doctor is available on call to help team members with any health-related issues and guidance. [24]7.ai has also set up a health office to monitor the health of all employees and their families

·Radio [24]7 is an exclusive online platform for employees to enjoy their favorite music, performed by their colleagues! Team members can request for songs, the RJ entertains everyone – overall a fun way for employees to unwind and stay connected

·The company continues to reward and recognize excellence in the company. These programs are hosted as virtual award nights that bring all employees together to simulate an on-ground experience

·A host of personal development programs have been rolled out to help employees relieve stress, reskill and maintain a good work-life balance. Mental health awareness programs, expert talks, yoga and meditation sessions etc. and several other initiatives ensure that employees stay recharged

·Regular health check-ups for employees on site and in office
 

Nina Nair - Senior Vice President & HRD Head, India & Americas, [24]7.ai said "We always had this belief that the physical work space was the center of effective action, this belief was tested with the pandemic but it also made us aware that Work is about what we do and how we do it and not necessarily about where ...We have learnt that we are increasingly mobile and can execute with excellence, virtually. The most striking thing in the last many months is to experience the resilience and adaptability of our team mates and our collective will to succeed"